HP Officejet/HP Officejet Pro Release Notes

## HP Officejet J5700 All-in-One and HP Officejet Pro K5300/K5400 Printer Release Notes

## For Microsoft® Windows 2000, Windows® XP, Windows® Vista, and Windows Server 2003

This document contains late-breaking notes, troubleshooting tips, and other useful information that may not be available in any other areas of the software or the documentation.

### TOPICS

1. Installation and Uninstallation Issues

2. Other Known Issues

3. HP All-in-One Issues

4. Known Issues with Specific Software Programs

5. Getting More Information

6. Legal Statements

### 1. Installation and Uninstallation Issues

#### Do not turn off device or unplug cables when setup program is running during hardware-first installation

If you have connected the USB cable and turned on the device, do not turn off the device or unplug the cable when the setup program is running. If you do so, the setup program will not go to completion.

#### No device icon created after USB installation

If you have connected the device to your computer via a USB cable, ensure that the cable is properly connected and the device is turned on. Restart your system if necessary.

If the system still cannot detect the device, insert the Starter CD in the CD drive, click Utilities, and then click Uninstall. After the uninstaller finishes, restart your computer, and re-install the software.

#### Reboot is required after installation on some Windows systems

When prompted, please reboot your system after installation.

If you do not restart the system, you may not be able to print and some applications may not function properly. This is because the setup program will update network-related files if you are connecting to a network and will upgrade Microsoft Windows installer to version 2.0 if the system is using an older version. These activities require the system to be restarted.

#### Installation through network fails to locate certain files on some Windows systems

If you are installing the device through the network and the network path that you provided (when prompted) is very long, installation will fail to locate some installation files.

This is a limitation of the operating system. It can support only a limited number of characters in the full path (including filename) that you specify.

To resolve this, map to the network drive if you have not already done so. Or find out if the files are available on a network drive that has a shorter path; check with your network administrator.

#### Installation and using the software on a computer running firewall software

Firewall software protects a computer from intrusion. However, this software might prevent you from setting up the device. To set up the device, try one of the following:

- Use the discovery option in the installer, which allows you to identify the specific device using its unique IP address.

- Temporarily disable the firewall during installation, and then re-enable the firewall after installation.

After you re-enable the firewall software, you might receive messages about applications trying to access the Internet if you’ve installed the HP Status or myPrintMileage utilities, or if the IP address of the device has changed. The following applications are related to these utilities:

#### Adding new devices after installing the software

After you successfully install the software on your computer using the installer, complete the following steps:

1. Close any running applications.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Setup.exe, and then click Open. In the Run dialog box, click OK.

3. On the CD menu, click Install.

4. Follow the onscreen instructions to complete the installation. When prompted, select the Add a device option in the installer to add additional devices connected directly to the computer or available on a network.

#### Installing 64 bit printer drivers

Windows XP Professional x64 Edition supports two 64-bit architectures. One is based on Explicitly Parallel Instruction Computing (EPIC), and supports the Intel® Itanium® processor family. The other is based on 64-bit extensions to the x86 instruction set, and supports both AMD64 and Intel Xeon with Intel Extended Memory 64 Technology (EM64T).

This product supports only the AMD64 x86 platform.

Searching for available network devices in Windows XP Starter Edition

When installing the software on a computer running Windows XP Starter Edition, you cannot use the setup program to search for available network devices. Instead, add these devices by manually entering their IP addresses or their hardware (MAC) addresses in the setup program.

Using the Found New Hardware Wizard in Windows 2003

When installing the software on a computer running Windows 2003, you cannot specify a UNC path (for example, \\server\directory) to the location of the drivers in the Found New Hardware Wizard. To successfully specify the location of the drivers, map the location to a network drive, and then browse to this location.

Digital Imaging Monitor icon unavailable after uninstalling in Windows Vista

After uninstalling some HP device software components on computers running Windows Vista, the Digital Imaging Monitor icon in the tray in the right corner of the desktop is not available. To open any remaining software components on the computer, open them using the Start menu in Windows.

Note: If you reinstall these software components, the Digital Imaging Monitor icon is available again

### 2. Other Known Issues

#### Problem printing with high-resolution and large scaling settings

You may encounter problems such as insufficient disk space or get a blank printout when you do high-resolution printing (using settings such as 4800x1200 optimized dpi or 1200dpi) and scale your printout to greater than 248% (using HP ZoomSmart). Select the best mode (which uses PhotoREt technology) instead to allow the driver to automatically adjust to the best combination of print speed and quality.

#### Printing handouts

If you try printing a document containing pages in portrait as well as landscape orientation, using the Handout feature, then you may get unexpected results. We recommend that you avoid using the Handout feature to print such documents.

#### Printing watermarks

If the Tiling feature has been selected as a global default setting then you will not be able to print a watermark on your documents even if you uncheck (disable) the Tiling feature within the software. This is because the software does not allow Watermark to be combined with the Tiling feature.

#### Using the Minimize Margins option

The Minimize Margins option in the printer driver allows the device to print closer to the bottom edge of the media. This option can only be used when printing single-sided print jobs.

Nothing prints when printing in grayscale on photo media

When printing on photo media, you can select the Print in Grayscale and Black Ink Only options on the Photo tab to print in grayscale using only the ink from the black ink cartridge. However, nothing is printed on the photo media.

To print in grayscale on photo media, make sure the Black Ink Only option is not selected.

Bold, colored text doesn’t print properly in Windows 2000

When printing from a computer running Windows 2000, some Asian fonts that are both bold and colored do not print properly. To print these fonts properly, convert the fonts to curves or graphics or create a PDF file of the document in which the fonts are not embedded, and then print the document.

Unable to print in Windows XP x64

If unable to print from a computer running Windows XP x64 without Service Pack 1 or with older versions of Service Pack 1 (such as builds 1635 and 1850), update the computer to the most current Service Pack. For more information, visit http://www.microsoft.com.

Toolbox status in network environments

In network environments where communication is required between server and client computers, the Toolbox cannot monitor the device. As a result, the Toolbox will not display messages about device status.

### 3. HP All-in-One issues

#### Scanning items at high resolution

When scanning large items at high resolution (such as 2400 dpi), the scanning process can take a long time to complete and the file size of the scan created can become very large (sometimes over 2 GB). As a result, the Photosmart software is often unable to process the files.

When scanning large items, use the optimal scanning resolution recommended by the software. Use 2400 dpi only for scanning slides and negatives.

Scan box cropped in the scan preview

When scanning some photos and images, the scan box displayed in the preview is cropped so that the entire preview image is not shown. Accepting this preview causes the final scanned image to be cropped.

To prevent cropping, manually enlarge the scan box.

Message about initialization/communication error appears during scanning

If a message appears on your computer during scanning about the device not being initialized or experiencing a communication error, turn off the scanning software, turn off the device, turn the device back on again, and then scan again. If the message appears again, try turning off both the device and your computer, turning them both back on, and then scanning again.

If the problem persists, turn off the JPEG-compression option in the scanning software:

1. Open Solution Center on your computer.

2. Click Settings, click Scan Settings, and then click Scan Preferences.

3. On the Quality vs Speed tab, clear the Use JPEG compression for upload checkbox.

Transferring images

When the device is connected using a network connection (either wireless or Ethernet), transferring images from a digital camera or a memory card does not work properly in the Photosmart software. Instead, use the Solution Center software (which was installed with the device software) to transfer images.

### 4. Known Issues with Specific Software Programs

#### Corel® Draw 8.0

There are missing graphics or if they are printed with alternating light and dark bands, switch the Bitmap Output Threshold value to a lower one.

1. Click Print, Miscellaneous and select Special Settings.

2. Under the options, select Bitmap Output Threshold (K:).

3. Set the value to 30.

Corel Technical Support

(613) 728-7070 (U.S.)

E-mail: custserv@corel.ca

Internet: http://www.corel.ca

#### Corel Print House, PhotoPaint, PhotoHouse

These applications read the driver print mode (Normal, Best, etc.) at application startup time. They do not detect any change in the print mode after the application starts running. To achieve the expected print quality, set the desired print mode using the Printers box within Windows. Select Document Defaults and set the desired Print Quality. Close the Dialogs and start the application. To change the print quality thereafter, exit the application, change the Print Quality and then restart the application.

Corel Technical Support

(613) 728-7070 (U.S.)

E-mail: custserv@corel.ca

Internet: http://www.corel.ca

#### Office 2003

When you print a JPEG image from an Office 2003 document on a computer running Windows XP, two images get printed on the printout.

To resolve this, download and install the update from Microsoft.

http://support.microsoft.com/default.aspx?scid=kb;en-us;843284

Microsoft Word

When scanning from within Microsoft Word using the Insert option on the File menu, the device only scans documents placed on the scanner glass. Documents loaded in the ADF are not scanned. To scan using the ADF, select the Custom Insert option on the File menu instead.

Adobe Acrobat 7.0

When you print a PDF document in Acrobat 7.0 using a resolution of 600 dpi or higher, text boxes are missing from the printout. To successfully print documents in Acrobat 7.0, change the resolution to 300 dpi.

### 5. Getting More Information

#### Setup Poster:

Contains easy-to-follow illustrations to set up your device.

#### Getting Started Guide:

Contains instructions to set up your device and identify device parts.

#### User's Guide:

Contains product and support information.

It is available in the Docs folder on the Starter CD. To view the CHM file, your computer must be running Microsoft Windows and Internet Explorer version 4.01 or greater.

#### Website:

http://www.hp.com/support/ links to the HP Support website for the latest software, product, operating system, support, and other information.

### 6. Legal Statements

Trademark notices

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows, and Windows XP are U.S.-registered trademarks of Microsoft Corporation.

Copyright

© 2007 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.